We accept refunds and exchanges.

We have a 30 days refund policy. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Several items are exempt from being returned. Items such as E-liquids, Atomizers, Cartomizers or Clearomizers cannot be returned. Sanitary goods such as tanks and drip-tips are non refundable or exchangeable.

To complete your return, we require a receipt or proof of purchase.
Please do not send your items back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, opened, damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your items are received and inspected, we will notify you via email that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and your credit will automatically credited or original method of payment, as soon as possible.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.
Contact your credit card company, it may take some time before your refund is officially posted.

Contact your bank. There is often a processing time before a refund is posted. After verification, if you still have not received your refund, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

9941420 Canada Inc.
7-841 Sydney Street Unit 302
Cornwall, Ontario
Canada K6H 7L2

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will be advised about your return.

Please mail your returned items to:

9941420 Canada Inc.
7-841 Sydney Street Unit 302
Cornwall, Ontario
Canada K6H 7L2

You are responsible for the shipping costs for returning your item. Shipping costs are non-refundable. If a refund is granted, the cost of return shipping will be deducted from your refund.

Delivery time may vary depending on your location.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that your returned item will be received.